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Online Customer Service Diploma Level 2 without experience (28)

Looking to kickstart your career in online customer service without any prior experience? Our Online Customer Service Diploma Level 2 is the perfect starting point for you. This hands-on course is designed to provide practical insights and skills needed to excel in the digital customer service landscape. Through real-life case studies and interactive exercises, you will learn how to effectively communicate with customers, resolve issues, and build strong relationships online. By the end of the course, you will be equipped with the knowledge and confidence to navigate the ever-evolving digital world of customer service. Take the first step towards a rewarding career today!
Are you looking to kickstart your career in customer service without any prior experience? Our Online Customer Service Diploma Level 2 program is the perfect starting point for you! This comprehensive course covers essential skills such as communication, problem-solving, and conflict resolution, equipping you with the knowledge and confidence to excel in a customer service role. With flexible online learning options, you can study at your own pace and fit your studies around your existing commitments. Join us today and take the first step towards a rewarding career in customer service. Enroll now and unlock your potential!
Key facts about
- Gain essential skills in online customer service without prior experience - Learn how to effectively communicate with customers through various digital channels - Understand the importance of providing excellent customer service in the online environment - Develop problem-solving abilities to address customer inquiries and complaints - Acquire knowledge on how to build strong customer relationships and loyalty - Explore industry-specific case studies and real-world scenarios for practical application - Receive personalized feedback and guidance from experienced instructors - Access to a supportive online learning community for networking and collaboration - Flexible study schedule to accommodate personal and professional commitments - Upon completion, receive a diploma certifying your proficiency in online customer service.

  Duration

The programme is available in two duration modes:

  Course Delivery

Online

  Entry Requirements


  Course Content

• Introduction to Customer Service
• Communication Skills
• Handling Customer Inquiries
• Resolving Customer Complaints
• Building Customer Relationships
• Managing Difficult Customers
• Telephone Etiquette
• Email Etiquette
• Social Media Customer Service
• Time Management in Customer Service

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
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  Payment plans

Please find below available fee payment plans:

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  Accreditation



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Why this course?
In today's digital age, the demand for skilled online customer service professionals is on the rise. According to the Office for National Statistics, the UK's e-commerce sales reached £688 billion in 2020, highlighting the importance of providing exceptional customer service in the online realm. The Bureau of Labor Statistics projects a 10% growth in customer service representative jobs over the next decade, emphasizing the need for qualified individuals in this field. An Online Customer Service Diploma Level 2 without experience can equip individuals with the necessary skills to excel in this growing industry. Here is a stylish CSS table presenting relevant statistics: ```html
E-commerce Sales in UK (2020) £688 billion
Projected Growth in Customer Service Jobs 10%
``` By obtaining an Online Customer Service Diploma Level 2, individuals can enhance their employability and meet the demands of the evolving online customer service landscape. This qualification provides a solid foundation for a successful career in the field, offering opportunities for growth and advancement in the industry.

Who should do Online Customer Service Diploma Level 2 without experience?
This course is ideal for individuals looking to kickstart their career in customer service without any prior experience. Whether you are a school leaver, career changer, or someone returning to work after a break, this diploma will equip you with the necessary skills and knowledge to excel in the field.
In the UK, the customer service sector is booming, with over 2.7 million people employed in customer service roles. According to the Office for National Statistics, the average weekly pay for customer service occupations is £377, making it a lucrative career choice.
This course is also suitable for individuals looking to upskill and advance their career prospects. Research by the UK Commission for Employment and Skills found that 85% of employers believe that customer service skills are essential for business success.
By enrolling in this diploma, you will gain a competitive edge in the job market and increase your earning potential. According to the National Careers Service, customer service managers in the UK earn an average salary of £30,000 to £45,000 per year.
online customer service diploma, level 2, without experience, customer service certification, online training, customer service skills, accredited program, virtual learning, professional development, career advancement

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