Entry requirement - LSIB UK

Entry requirement - LSIB UK

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Level 2 Program for Customer Service Skills (26)

Our Level 2 Program for Customer Service Skills is designed to provide learners with practical, hands-on experience to excel in the digital age. Through real-life case studies and interactive exercises, participants will gain valuable insights and strategies to navigate the ever-evolving digital landscape. This course equips individuals with the essential skills needed to deliver exceptional customer service, build strong relationships, and handle challenging situations effectively. Whether you are new to customer service or looking to enhance your existing skills, this program will empower you to succeed in today's competitive business environment. Join us and take your customer service skills to the next level!

Enhance your customer service skills with our Level 2 Program designed to elevate your interactions with clients and customers. This comprehensive course covers essential topics such as effective communication, problem-solving, and conflict resolution. Through interactive workshops and real-world scenarios, you will develop the tools and techniques needed to excel in any customer-facing role. Our experienced instructors will provide personalized feedback and guidance to help you reach your full potential. Join us today and take the next step towards becoming a customer service expert!

Key facts about
● The Level 2 Program for Customer Service Skills is designed to enhance participants' communication and problem-solving abilities in a customer service setting.
● Participants will develop skills in active listening, conflict resolution, and empathy to effectively address customer needs and concerns.
● The program focuses on industry-specific scenarios and case studies to provide practical knowledge and hands-on experience.
● Unique features include role-playing exercises, real-time feedback sessions, and personalized coaching to improve customer interactions.
● Upon completion, participants will be equipped with the necessary skills to deliver exceptional customer service and enhance customer satisfaction levels.

Duration

The programme is available in two duration modes:

Course Delivery

Online

Entry Requirements

Course Content

• Effective Communication Skills
• Conflict Resolution Techniques
• Building Rapport with Customers
• Problem-Solving Strategies
• Time Management for Customer Service
• Handling Difficult Customers
• Telephone Etiquette
• Customer Relationship Management
• Service Recovery
• Teamwork in Customer Service

Assessment

The assessment is done via submission of assignment. There are no written exams.

Course fee

The fee for the programme is as follows:
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Payment plans

Please find below available fee payment plans:

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Accreditation

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Why this course?
In today's competitive business landscape, customer service skills are essential for success. According to the Office for National Statistics, the service sector accounts for 80% of the UK's GDP, highlighting the importance of customer service in the economy. Jobs in customer service are projected to grow by 5% over the next decade, creating a demand for skilled professionals in the field. A Level 2 Program for Customer Service Skills is necessary to equip individuals with the knowledge and expertise needed to excel in this industry. This program provides training in communication, problem-solving, and conflict resolution, essential skills for delivering exceptional customer service. Employers value these skills, with 86% stating that customer service is a key factor in their hiring decisions. By completing a Level 2 Program for Customer Service Skills, individuals can enhance their employability and advance their careers in the thriving service sector. Investing in this program can lead to lucrative opportunities, with customer service representatives in the UK earning an average salary of £22,000 per year. Don't miss out on the chance to excel in this growing industry – enroll in a Level 2 Program for Customer Service Skills today.

Projected Job Growth	5%
Employer Importance of Customer Service	86%
Average Salary	£22,000 per year

Who should do Level 2 Program for Customer Service Skills?

This course is ideal for individuals looking to enhance their customer service skills and advance their career in the UK market.

According to a survey by UK Customer Satisfaction Index, 76% of customers expect staff to demonstrate excellent customer service skills.

This program is designed for professionals who want to improve customer satisfaction levels, as research shows that a 5% increase in customer retention can lead to a 25-95% increase in profits.

With 89% of customers switching to a competitor after a poor customer service experience, it is crucial for individuals in the UK market to have strong customer service skills.

Whether you are a customer service representative, sales associate, or business owner, this course will provide you with the tools and techniques to deliver exceptional customer service and drive business success.

Level 2 Program Customer Service Skills, Advanced Customer Service Training, Professional Customer Support Course, Customer Experience Certification, Customer Service Skills Development, Customer Relations Program, Customer Service Training Online, Customer Service Excellence Program.