Entry requirement - LSIB UK

Entry requirement - LSIB UK

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Customer Service Training for Level 2 (27)

Our Customer Service Training for Level 2 is designed to provide learners with practical, hands-on experience to excel in the digital age. Through real-life case studies and interactive exercises, participants will gain valuable insights and skills to navigate the ever-evolving customer service landscape. This course equips individuals with the tools and knowledge needed to deliver exceptional customer service in today's digital world. Whether you are a seasoned professional or new to the field, this training will enhance your abilities and help you stand out in a competitive market. Join us and take your customer service skills to the next level!

Enhance your team's customer service skills with our Level 2 training program. This comprehensive course covers advanced techniques for handling customer inquiries, resolving complaints, and building strong client relationships. Our experienced instructors will guide your staff through interactive modules, role-playing exercises, and real-world case studies to ensure they are equipped to deliver exceptional service. From effective communication strategies to conflict resolution tactics, this training will empower your employees to exceed customer expectations and drive business success. Invest in your team's development today and watch your customer satisfaction levels soar!

Key facts about
● This training program is designed for individuals at Level 2 in customer service roles.
● Participants will learn essential skills such as effective communication, problem-solving, and conflict resolution.
● The course covers industry-specific scenarios and best practices to enhance customer satisfaction.
● Upon completion, learners will be equipped to handle diverse customer interactions with professionalism and empathy.
● Interactive modules and real-life case studies make the training engaging and practical.
● This program is ideal for professionals seeking to excel in customer service roles and elevate their performance.

Duration

The programme is available in two duration modes:

Course Delivery

Online

Entry Requirements

Course Content

• Understanding customer service
• Effective communication skills
• Handling difficult customers
• Building rapport with customers
• Problem-solving techniques
• Time management in customer service
• Conflict resolution strategies
• Empathy and active listening
• Telephone etiquette
• Customer service in a digital age

Assessment

The assessment is done via submission of assignment. There are no written exams.

Course fee

The fee for the programme is as follows:
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Payment plans

Please find below available fee payment plans:

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Accreditation

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Why this course?
In the UK, the demand for customer service professionals is on the rise, with jobs in the industry projected to grow by 5% over the next decade according to the Office for National Statistics. To meet this demand, it is essential for employees to undergo Customer Service Training for Level 2 to enhance their skills and provide exceptional service to customers. A stylish CSS table can be used to present relevant statistics:

Projected Job Growth	5%

By investing in customer service training, companies can improve customer satisfaction, increase customer loyalty, and ultimately drive business growth. Employees who are well-trained in customer service are better equipped to handle customer inquiries, resolve issues efficiently, and create positive experiences that lead to repeat business. In conclusion, Customer Service Training for Level 2 is crucial in meeting the growing demand for skilled professionals in the customer service industry in the UK. It equips employees with the necessary skills to deliver exceptional service and contribute to the success of their organizations.

Who should do Customer Service Training for Level 2?

This course is ideal for individuals working in customer service roles at Level 2, such as customer service representatives, call center agents, and retail associates.

In the UK, the customer service industry employs over 1.5 million people, making it one of the largest sectors in the country.

According to a survey by PwC, 73% of UK consumers say that customer experience plays a significant role in their purchasing decisions.

By investing in customer service training, companies can increase customer retention rates by up to 5%, leading to a potential increase in profits of 25-95%.

Whether you are looking to enhance your skills, advance your career, or improve customer satisfaction levels, this course is designed to help you achieve your goals.

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