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Customer Service Level 2 Training Program duration (27)

Our Customer Service Level 2 Training Program duration is designed to equip learners with practical skills for success in today's digital landscape. Through a hands-on methodology, participants will engage with real-life case studies to gain valuable insights and strategies for delivering exceptional customer service. This program offers a dynamic learning experience that prepares individuals to navigate the ever-evolving demands of the customer service industry. Join us to enhance your customer service skills and excel in providing top-notch support to customers. Take the next step in your career with our comprehensive training program.

Our Customer Service Level 2 Training Program duration is designed to equip you with the skills and knowledge needed to excel in a customer service role. This comprehensive program covers a range of topics including effective communication, problem-solving, and conflict resolution. With a focus on practical, hands-on learning, you will gain valuable experience that will set you apart in the competitive job market. Our expert instructors will guide you through the program, providing personalized feedback and support every step of the way. Join us today and take the next step towards a successful career in customer service!
Key facts about
● The Customer Service Level 2 Training Program duration is 6 weeks, providing a comprehensive learning experience.
● Participants will gain essential skills in communication, problem-solving, and conflict resolution.
● The program is tailored to meet the demands of various industries, ensuring industry relevance and applicability.
● Unique features include hands-on practical exercises, case studies, and real-world scenarios to enhance learning outcomes.
● Upon completion, participants will be equipped with the knowledge and skills to excel in customer service roles.

  Duration

The programme is available in two duration modes:

  Course Delivery

Online

  Entry Requirements


  Course Content

• Understanding customer service
• Effective communication skills
• Handling customer complaints
• Building rapport with customers
• Conflict resolution techniques
• Time management in customer service
• Product knowledge and upselling
• Telephone etiquette
• Email etiquette
• Teamwork in customer service

  Assessment

The assessment is done via submission of assignment. There are no written exams.

  Course fee

The fee for the programme is as follows:
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  Payment plans

Please find below available fee payment plans:

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  Accreditation



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Why this course?
The Customer Service Level 2 Training Program duration is essential due to the increasing demand for skilled customer service professionals in the UK. According to the Office for National Statistics, the customer service sector is projected to grow by 10% over the next decade, creating a significant number of job opportunities. A well-structured training program is crucial to equip individuals with the necessary skills and knowledge to excel in this competitive industry. The program duration allows participants to develop essential customer service skills such as effective communication, problem-solving, and conflict resolution, which are highly valued by employers. Here is a breakdown of relevant statistics: | Statistic | Percentage | |-----------------------------------------------|------------| | Projected growth in customer service sector | 10% | | Average salary for customer service roles | £20,000 | | Number of customer service jobs created yearly| 50,000 | By completing a comprehensive Customer Service Level 2 Training Program, individuals can enhance their employability and secure rewarding career opportunities in the thriving customer service industry.

Who should do Customer Service Level 2 Training Program duration?
This course is ideal for individuals looking to enhance their customer service skills and advance their career in the UK market.
According to a survey conducted by UK Customer Satisfaction Index, 76% of customers expect companies to understand their needs and expectations.
With 89% of customers switching to a competitor after a poor customer service experience, it is crucial for professionals to master customer service skills.
This training program is designed for individuals working in retail, hospitality, call centers, and other customer-facing roles.
By completing this course, participants can improve customer satisfaction levels, increase customer loyalty, and boost business revenue.
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