Professional Certificate in E-commerce Customer Service

-- viewing now

E-commerce Customer Service is a crucial aspect of online businesses, requiring professionals to deliver exceptional experiences. With the rise of digital shopping, E-commerce Customer Service has become a vital component of customer satisfaction and loyalty.

5.0
Based on 4,927 reviews

4,048+

Students enrolled

GBP £ 140

GBP £ 202

Save 44% with our special offer

Start Now

About this course

This Professional Certificate program is designed for customer service professionals, e-commerce managers, and online business owners who want to enhance their skills in handling customer inquiries, resolving issues, and providing personalized support. Through interactive lessons and real-world case studies, learners will gain the knowledge and confidence to excel in e-commerce customer service and drive business growth. Take the first step towards delivering exceptional customer experiences and explore this program further: Learn More

100% online

Learn from anywhere

Shareable certificate

Add to your LinkedIn profile

2 months to complete

at 2-3 hours a week

Start anytime

No waiting period

Course details

• Understanding E-commerce Customer Service Principles and Best Practices
• E-commerce Customer Service Communication Skills and Techniques
• Handling Customer Complaints and Resolutions in E-commerce
• E-commerce Customer Service Quality and Performance Metrics
• E-commerce Customer Service Technology and Tools
• E-commerce Customer Service Strategy and Planning
• Building Customer Relationships and Loyalty in E-commerce
• E-commerce Customer Service and Social Media Integration
• E-commerce Customer Service and Return Policy Management
• E-commerce Customer Service and Data Analysis for Improvement

Career path

**E-commerce Customer Service Career Roles and Statistics** **Job Market Trends in E-commerce Customer Service** * **E-commerce Customer Service Representative**: Respond to customer inquiries via phone, email, or chat, resolving issues and providing product information. * **Customer Service Team Lead**: Supervise a team of customer service representatives, ensuring excellent service delivery and resolving complex customer issues. * **E-commerce Operations Manager**: Oversee the day-to-day operations of an e-commerce business, including customer service, order fulfillment, and inventory management. **Salary Ranges in E-commerce Customer Service** * **Customer Service Representative**: £18,000 - £22,000 per annum * **Customer Service Team Lead**: £25,000 - £35,000 per annum * **E-commerce Operations Manager**: £40,000 - £60,000 per annum **Skill Demand in E-commerce Customer Service** * **Communication Skills**: Effective communication with customers, team members, and management. * **Problem-Solving Skills**: Ability to resolve customer issues and provide solutions. * **Technical Skills**: Familiarity with e-commerce platforms, customer relationship management (CRM) software, and other relevant tools. **Google Charts 3D Pie Chart**
**Career Roles and Statistics in E-commerce Customer Service** * **E-commerce Customer Service Representative**: Respond to customer inquiries via phone, email, or chat, resolving issues and providing product information. * **Customer Service Team Lead**: Supervise a team of customer service representatives, ensuring excellent service delivery and resolving complex customer issues. * **E-commerce Operations Manager**: Oversee the day-to-day operations of an e-commerce business, including customer service, order fulfillment, and inventory management. **Job Market Trends in E-commerce Customer Service** * **E-commerce Customer Service Representative**: £18,000 - £22,000 per annum * **Customer Service Team Lead**: £25,000 - £35,000 per annum * **E-commerce Operations Manager**: £40,000 - £60,000 per annum **Skill Demand in E-commerce Customer Service** * **Communication Skills**: Effective communication with customers, team members, and management. * **Problem-Solving Skills**: Ability to resolve customer issues and provide solutions. * **Technical Skills**: Familiarity with e-commerce platforms, customer relationship management (CRM) software, and other relevant tools.

Entry requirements

  • Basic understanding of the subject matter
  • Proficiency in English language
  • Computer and internet access
  • Basic computer skills
  • Dedication to complete the course

No prior formal qualifications required. Course designed for accessibility.

Course status

This course provides practical knowledge and skills for professional development. It is:

  • Not accredited by a recognized body
  • Not regulated by an authorized institution
  • Complementary to formal qualifications

You'll receive a certificate of completion upon successfully finishing the course.

Why people choose us for their career

Loading reviews...

Frequently Asked Questions

What makes this course unique compared to others?

How long does it take to complete the course?

What support will I receive during the course?

Is the certificate recognized internationally?

What career opportunities will this course open up?

When can I start the course?

What is the course format and learning approach?

Course fee

MOST POPULAR
Fast Track GBP £140
Complete in 1 month
Accelerated Learning Path
  • 3-4 hours per week
  • Early certificate delivery
  • Open enrollment - start anytime
Start Now
Standard Mode GBP £90
Complete in 2 months
Flexible Learning Pace
  • 2-3 hours per week
  • Regular certificate delivery
  • Open enrollment - start anytime
Start Now
What's included in both plans:
  • Full course access
  • Digital certificate
  • Course materials
All-Inclusive Pricing • No hidden fees or additional costs

Get course information

We'll send you detailed course information

Pay as a company

Request an invoice for your company to pay for this course.

Pay by Invoice

Earn a career certificate

Sample Certificate Background
PROFESSIONAL CERTIFICATE IN E-COMMERCE CUSTOMER SERVICE
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
SSB Logo

4.8
New Enrollment