Practical Outcomes of Studying Professional Certificate in E-commerce Customer Service in the UK
-- viewing nowE-commerce Customer Service professionals in the UK can enhance their skills and knowledge with a Professional Certificate in E-commerce Customer Service. This certificate program is designed for individuals who want to excel in the field of e-commerce customer service, providing them with the necessary skills to deliver exceptional customer experiences.
2,223+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
Upon completion, learners will be able to improve customer satisfaction, resolve complex customer complaints, and provide effective solutions to customer queries.
With a strong focus on customer service skills and e-commerce knowledge, this program is ideal for those working in or aspiring to roles such as customer service representatives, team leaders, or e-commerce managers.
Take the first step towards a successful career in e-commerce customer service and explore this program further today!
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Understanding the E-commerce Customer Service Industry in the UK: This unit covers the current market trends, customer expectations, and the role of customer service in driving business growth in the UK e-commerce sector.
• E-commerce Customer Service Skills and Behaviours: This unit focuses on developing essential skills and behaviours required to provide effective customer service in an e-commerce environment, including communication, problem-solving, and empathy.
• Customer Relationship Management (CRM) Systems: This unit explores the use of CRM systems in e-commerce customer service, including their benefits, features, and implementation.
• E-commerce Customer Service Channels: This unit covers the various channels used in e-commerce customer service, including email, phone, live chat, and social media, and how to effectively manage and respond to customer inquiries across these channels.
• E-commerce Customer Service Policy and Procedure: This unit examines the importance of having a clear customer service policy and procedure in place, including setting service standards, handling customer complaints, and resolving issues.
• E-commerce Customer Service Technology: This unit looks at the various technologies used in e-commerce customer service, including helpdesk software, ticketing systems, and analytics tools, and how to effectively use them to improve customer service.
• E-commerce Customer Service Metrics and KPIs: This unit focuses on measuring the effectiveness of e-commerce customer service, including key performance indicators (KPIs) such as first response time, resolution rate, and customer satisfaction.
• E-commerce Customer Service Training and Development: This unit covers the importance of ongoing training and development for e-commerce customer service representatives, including coaching, mentoring, and continuous learning.
• E-commerce Customer Service Quality Assurance: This unit examines the importance of quality assurance in e-commerce customer service, including monitoring and evaluating customer service performance, and implementing improvements.
• E-commerce Customer Service in a Multichannel Environment: This unit looks at the challenges and opportunities of providing customer service in a multichannel environment, including integrating customer service across different channels and devices.
Career path
- E-commerce Customer Service Representative - Provide exceptional customer service to customers via phone, email, or chat, resolving issues and answering questions about products and services.
- Customer Service Team Lead - Supervise and manage a team of customer service representatives, ensuring high-quality service delivery and resolving complex customer issues.
- E-commerce Operations Manager - Oversee the day-to-day operations of an e-commerce business, including order management, inventory control, and supply chain logistics.
- Digital Marketing Specialist - Develop and implement digital marketing strategies to drive sales and revenue growth, including social media marketing, email marketing, and search engine optimization (SEO).
- E-commerce Business Analyst - Analyze business data to identify trends and opportunities for growth, providing insights and recommendations to improve e-commerce operations and customer experience.
- Job Market Trends: The e-commerce customer service industry in the UK is expected to grow by 10% in the next 5 years, driven by increasing demand for online shopping and digital customer service.
- Salary Ranges: E-commerce customer service representatives in the UK can earn between £18,000 and £25,000 per year, while customer service team leads can earn between £30,000 and £45,000 per year.
- Skill Demand: The most in-demand skills in the e-commerce customer service industry in the UK include communication, problem-solving, and technical skills such as CRM software and e-commerce platforms.
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Debug: False
Course fee
MOST POPULAR
Fast Track
GBP £140
Complete in 1 month
Accelerated Learning Path
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
Standard Mode
GBP £90
Complete in 2 months
Flexible Learning Pace
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
What's included in both plans:
- Full course access
- Digital certificate
- Course materials
All-Inclusive Pricing • No hidden fees or additional costs
Get course information
Earn a career certificate
PRACTICAL OUTCOMES OF STUDYING PROFESSIONAL CERTIFICATE IN E-COMMERCE CUSTOMER SERVICE IN THE UK
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
