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• Understanding the UK E-commerce Market: This unit will provide an overview of the UK e-commerce market, including its size, growth, and trends. Students will learn about the key players, consumer behavior, and the impact of Brexit on the industry.
• E-commerce Shipping and Fulfillment Strategies: In this unit, students will learn about various shipping and fulfillment strategies used by e-commerce businesses in the UK. This will include understanding the role of logistics, supply chain management, and inventory management in ensuring timely and cost-effective delivery.
• E-commerce Shipping Options and Providers: This unit will cover the different shipping options and providers available in the UK, including their services, pricing, and delivery times. Students will learn how to choose the best shipping option for their business based on factors such as product type, weight, and destination.
• E-commerce Fulfillment Centre Operations: In this unit, students will learn about the operations of e-commerce fulfillment centres, including receiving, storing, and dispatching orders. Students will understand the importance of warehouse management, inventory control, and order picking in ensuring efficient and accurate order fulfillment.
• E-commerce Returns and Reverse Logistics: This unit will cover the process of handling returns and reverse logistics in e-commerce, including the reasons for returns, the impact on customer satisfaction, and the costs associated with returns. Students will learn how to develop a returns policy and implement a reverse logistics process.
• E-commerce Shipping and Fulfillment Technology: In this unit, students will learn about the technology used in e-commerce shipping and fulfillment, including order management systems, warehouse management systems, and transportation management systems. Students will understand how to use technology to streamline shipping and fulfillment processes.
• E-commerce Shipping and Fulfillment Regulations: This unit will cover the regulations and compliance requirements for e-commerce shipping and fulfillment in the UK, including customs clearance, tax and duty, and data protection. Students will learn how to ensure compliance with regulations and avoid penalties.
• E-commerce Shipping and Fulfillment Metrics and Analytics: In this unit, students will learn about the metrics and analytics used to measure the performance of e-commerce shipping and fulfillment operations, including delivery times, costs, and customer satisfaction. Students will understand how to use data to optimize shipping and fulfillment processes.
• E-commerce Shipping and Fulfillment Best Practices: This unit will cover the best practices for e-commerce shipping and fulfillment, including strategies for reducing costs, improving delivery times, and enhancing customer satisfaction. Students will learn how to implement best practices in their own business.
• E-commerce Shipping and Fulfillment Career Development: In this final unit, students will learn about the career opportunities available in e-commerce shipping and fulfillment, including roles such as logistics coordinator, supply chain manager, and e-commerce operations manager. Students will understand how to develop the skills and knowledge needed to succeed in these roles.