The Real-World Impact of Professional Certificate in Customer Relationship Management for E-commerce on UK Sales Careers
-- viewing nowCustomer Relationship Management (CRM) is a crucial skill for e-commerce professionals in the UK. With a Professional Certificate in CRM, you'll gain the knowledge and expertise to drive sales growth, improve customer satisfaction, and enhance your career prospects.
2,125+
Students enrolled
GBP £ 140
GBP £ 202
Save 44% with our special offer
About this course
This course is designed for e-commerce professionals, sales managers, and business owners who want to stay ahead in the competitive UK market.
By mastering CRM, you'll be able to:
• Develop effective sales strategies and tactics
• Build strong relationships with customers and stakeholders
• Analyze customer data and behavior to inform business decisions
• Stay up-to-date with the latest CRM trends and technologies
Take the first step towards a successful sales career in the UK. Explore our Professional Certificate in CRM and discover how it can boost your skills and career prospects.
100% online
Learn from anywhere
Shareable certificate
Add to your LinkedIn profile
2 months to complete
at 2-3 hours a week
Start anytime
No waiting period
Course details
• Understanding the Role of Customer Relationship Management (CRM) in E-commerce Sales: This unit explores the importance of CRM in building and maintaining customer relationships, driving sales, and improving customer satisfaction in the UK e-commerce industry.
• Developing Essential CRM Skills for E-commerce Sales Professionals: This unit focuses on the key skills required for e-commerce sales professionals to effectively use CRM systems, including data analysis, communication, and problem-solving.
• Implementing CRM Strategies for E-commerce Business Growth: This unit examines the various CRM strategies that e-commerce businesses can implement to drive growth, increase sales, and improve customer engagement in the UK market.
• Leveraging Data-Driven Insights for Personalized Customer Engagement: This unit highlights the importance of data-driven insights in creating personalized customer experiences, increasing customer loyalty, and driving sales in the UK e-commerce industry.
• Building Strong Customer Relationships through Effective Communication: This unit focuses on the role of effective communication in building strong customer relationships, resolving customer complaints, and driving sales in the UK e-commerce industry.
• Using CRM to Analyze Customer Behavior and Preferences: This unit explores the use of CRM systems to analyze customer behavior, preferences, and buying patterns, and how this information can be used to inform sales strategies and improve customer engagement in the UK e-commerce industry.
• Creating a Customer-Centric Sales Culture in E-commerce: This unit examines the importance of creating a customer-centric sales culture in e-commerce, and how this can be achieved through effective CRM strategies and customer relationship building.
• Managing Customer Expectations and Delivering Exceptional Customer Service: This unit focuses on the role of CRM in managing customer expectations, delivering exceptional customer service, and driving sales in the UK e-commerce industry.
• Using CRM to Measure and Evaluate Sales Performance: This unit explores the use of CRM systems to measure and evaluate sales performance, and how this information can be used to inform sales strategies and improve customer engagement in the UK e-commerce industry.
• Staying Ahead of the Competition through CRM Innovation: This unit highlights the importance of staying ahead of the competition through CRM innovation, and how this can be achieved through the effective use of CRM systems and data-driven insights in the UK e-commerce industry.
Career path
**The Real-World Impact of Professional Certificate in Customer Relationship Management for E-commerce on UK Sales Careers**
**Job Market Trends and Salary Ranges in the UK**
**Career Roles in Customer Relationship Management for E-commerce**
| Career Role | Job Description |
|---|---|
| Customer Success Manager | Develop and implement customer success strategies to drive customer retention and growth. |
| Account Manager | Manage and grow existing customer relationships to increase sales and revenue. |
| Sales Operations Manager | Develop and implement sales processes and systems to improve sales efficiency and effectiveness. |
| E-commerce Manager | Develop and implement e-commerce strategies to drive online sales and revenue growth. |
| Digital Marketing Specialist | Develop and implement digital marketing campaigns to drive website traffic and sales. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
Why people choose us for their career
Loading reviews...
Frequently Asked Questions
Debug: False
Skills you'll gain
Effective Communication
Customer Engagement
Data Analysis
E-commerce Strategies
Course fee
MOST POPULAR
Fast Track
GBP £140
Complete in 1 month
Accelerated Learning Path
- 3-4 hours per week
- Early certificate delivery
- Open enrollment - start anytime
Standard Mode
GBP £90
Complete in 2 months
Flexible Learning Pace
- 2-3 hours per week
- Regular certificate delivery
- Open enrollment - start anytime
What's included in both plans:
- Full course access
- Digital certificate
- Course materials
All-Inclusive Pricing • No hidden fees or additional costs
Get course information
Earn a career certificate
THE REAL-WORLD IMPACT OF PROFESSIONAL CERTIFICATE IN CUSTOMER RELATIONSHIP MANAGEMENT FOR E-COMMERCE ON UK SALES CAREERS
is awarded to
Learner Name
who has completed a programme at
London School of International Business (LSIB)
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
