Professional Certificate in Customer Relationship Management for E-commerce: A Pathway to E-commerce Specialist in the UK
-- viewing nowCustomer Relationship Management is a crucial aspect of e-commerce success in the UK. With the Professional Certificate in Customer Relationship Management for E-commerce, you'll gain the skills to drive customer loyalty and retention.
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Course details
• Customer Journey Mapping and Analysis for E-commerce
• Building and Managing Customer Relationships in E-commerce
• E-commerce Customer Segmentation and Target Marketing
• Customer Relationship Management (CRM) Systems and Tools
• Data-Driven Decision Making in E-commerce Customer Relationship Management
• E-commerce Customer Service and Support Strategies
• Measuring and Evaluating Customer Satisfaction in E-commerce
• E-commerce Loyalty and Retention Programs
• Digital Marketing and E-commerce Customer Acquisition Strategies
Career path
| Role | Job Market Trend | Salary Range (GBP) | Skill Demand |
|---|---|---|---|
| E-commerce Specialist | High demand (40%) | £35,000 - £55,000 | Customer Relationship Management (CRM), E-commerce platforms, Data analysis |
| Customer Success Manager | Increasing demand (30%) | £40,000 - £65,000 | CRM, Customer service, Communication skills |
| Marketing Automation Specialist | Growing demand (25%) | £30,000 - £50,000 | CRM, Marketing automation tools, Data analysis |
| Business Analyst (E-commerce) | Stable demand (20%) | £35,000 - £55,000 | CRM, Business intelligence, Data analysis |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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