From Classroom to Career: Professional Certificate in Managing Customer Relationships in the UK Fashion Sector
-- viewing nowCustomer Relationship Management is a crucial aspect of the UK fashion sector, driving business growth and customer loyalty. From Classroom to Career: Professional Certificate in Managing Customer Relationships in the UK Fashion Sector is designed for professionals seeking to enhance their skills in this area.
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About this course
This course focuses on customer relationship management strategies, providing learners with the knowledge and tools to build strong relationships with customers and drive business success.
Through a combination of theoretical and practical learning, learners will gain a deeper understanding of the UK fashion sector and develop the skills to manage customer relationships effectively.
Join our course and discover how to drive business growth and customer loyalty in the UK fashion sector. Explore the course further and take the first step towards a successful career in customer relationship management.
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Course details
• Understanding the UK Fashion Sector: This unit provides an overview of the UK fashion industry, including its size, growth, and trends. It also explores the key players, including designers, manufacturers, retailers, and consumers.
• Customer Relationship Management (CRM) in Fashion: This unit introduces the concept of CRM and its importance in the fashion industry. It covers the principles of CRM, its benefits, and how it can be applied in a fashion business.
• Building Customer Loyalty in Fashion: This unit focuses on building customer loyalty in the fashion industry. It explores the factors that influence customer loyalty, including customer service, product quality, and brand reputation.
• Managing Customer Expectations in Fashion: This unit examines the importance of managing customer expectations in the fashion industry. It covers the key factors that influence customer expectations, including product quality, delivery times, and communication.
• Effective Communication in Customer Relationships: This unit emphasizes the importance of effective communication in customer relationships. It covers the key communication skills required to build strong relationships with customers, including active listening, empathy, and clear communication.
• Customer Segmentation and Profiling in Fashion: This unit introduces the concept of customer segmentation and profiling in the fashion industry. It covers the principles of customer segmentation, including demographic, behavioral, and psychographic segmentation.
• Data-Driven Decision Making in Fashion: This unit explores the importance of data-driven decision making in the fashion industry. It covers the key data sources, including customer data, sales data, and market research data.
• Managing Customer Complaints in Fashion: This unit focuses on managing customer complaints in the fashion industry. It covers the key steps in resolving customer complaints, including listening, apologizing, and offering solutions.
• Fashion Brand Management and Customer Relationships: This unit examines the importance of fashion brand management in building strong customer relationships. It covers the key factors that influence brand reputation, including product quality, customer service, and marketing.
• Measuring Customer Satisfaction in Fashion: This unit introduces the concept of measuring customer satisfaction in the fashion industry. It covers the key metrics used to measure customer satisfaction, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES).
Career path
**From Classroom to Career: Professional Certificate in Managing Customer Relationships in the UK Fashion Sector**
**Career Roles and Statistics**
**Salary Ranges in the UK Fashion Sector**
| Role | Percentage |
|---|---|
| Customer Service Manager - responsible for leading customer service teams and developing strategies to improve customer satisfaction. | 25% |
| Account Manager - responsible for building and maintaining relationships with existing customers to increase sales and revenue. | 20% |
| Brand Manager - responsible for developing and implementing brand strategies to increase customer engagement and loyalty. | 18% |
| Marketing Manager - responsible for developing and executing marketing campaigns to reach and engage with target customers. | 15% |
| Operations Manager - responsible for overseeing the day-to-day operations of a fashion business, including customer service and logistics. | 12% |
| Supply Chain Manager - responsible for managing the flow of goods, services, and information from raw materials to end customers. | 10% |
| Role | Salary Range (GBP) |
|---|---|
| Customer Service Manager - responsible for leading customer service teams and developing strategies to improve customer satisfaction. | £40,000 - £60,000 |
| Account Manager - responsible for building and maintaining relationships with existing customers to increase sales and revenue. | £35,000 - £55,000 |
| Brand Manager - responsible for developing and implementing brand strategies to increase customer engagement and loyalty. | £30,000 - £50,000 |
| Marketing Manager - responsible for developing and executing marketing campaigns to reach and engage with target customers. | £25,000 - £45,000 |
| Operations Manager - responsible for overseeing the day-to-day operations of a fashion business, including customer service and logistics. | £20,000 - £40,000 |
| Supply Chain Manager - responsible for managing the flow of goods, services, and information from raw materials to end customers. | £18,000 - £38,000 |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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FROM CLASSROOM TO CAREER: PROFESSIONAL CERTIFICATE IN MANAGING CUSTOMER RELATIONSHIPS IN THE UK FASHION SECTOR
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Learner Name
who has completed a programme at
London School of Planning and Management
Awarded on
05 May 2025
Blockchain Id: s-1-a-2-m-3-p-4-l-5-e
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